Where fleet maintenance is concerned, technology providers including Decisiv (www.decisiv.com) and Zonar Systems (www.zonarsystems.com) have been working with utilities to maximize visibility, consistency and transparency, among other things.
“Those actually go right to your bottom line because you reduce costs, you reduce downtime, and you make everybody more effective and the whole process more efficient,” said Michael Riemer, vice president of product and channel marketing for Decisiv.
Reducing downtime is a primary goal of nearly every utility fleet manager since it is a huge productivity killer.
“If your asset is down for two days but should only be down for two hours, that's a huge cost,” Riemer said.
One of the biggest culprits contributing to unnecessary downtime are inefficient and often outdated paper-based systems and communication methods. Much of the time involved in a service event – from the time someone realizes an asset is broken to the time it’s back in service – has nothing to do with fixing the asset, Riemer noted. “It’s all the other things: the talking, the paper finding, the communicating, the scheduling. It’s a highly inefficient process which dramatically increases downtime,” he said.